Experience that matters
Practical experience across IT support, information security, web development, SEO, and business operations — combining full-time work in a global tech company with internship work at a major bank and real-world projects.
Junior Support Engineer
Full-time role within the 24/7 Operations team at Intellico Eastern Europe — a global technology company specialising in A2P mobile engagement, cybersecurity, and digital taxation, operating across Switzerland, Croatia, UAE, and Africa. Acting as a technical bridge between enterprise customers, mobile network operators, and internal engineering teams to ensure platform stability and service continuity around the clock.
- Receive, triage, and coordinate incoming trouble tickets from customers, mobile operators, and internal teams
- Troubleshoot SMS delivery failures, A2P connectivity issues, and fraud-related alerts
- Monitor real-time A2P traffic dashboards and respond to system anomalies and threshold alerts
- Provide clear, timely status updates to customers and stakeholders; maintain accurate ticket documentation
- Escalate complex or unresolved incidents to senior engineers and supervisors with full context
- Contribute to internal knowledge bases, runbooks, and participate in ongoing technical training
- Operate on a rotational 24/7 on-call schedule, ensuring continuous coverage across time zones
Information Security Intern
Embedded 20-day professional internship inside the Information Security department of OTP banka d.d., one of Croatia's largest banks. Worked hands-on with enterprise production systems under direct mentorship — not classroom exercises, but real banking infrastructure. Rotated between the Zadar and Split offices, gaining exposure to different team workflows and systems.
- Configured and troubleshot IBM QRadar SIEM — log sources, offenses, and custom alerting rules
- Diagnosed a log ingestion failure (McAfee → QRadar) by isolating the log source identifier misconfiguration
- Created a custom QRadar rule to trigger email alerts on any security policy change
- Conducted an internal Qualys vulnerability scan — documented and triaged 270+ findings (SMB Signing, SSL, Info Gathering)
- Administered Symantec Mail Security Gateway: e-mail threat filtering, quarantine management
- Managed USB device permissions via Symantec DLP — processed employee access requests
- Participated in SWIFT Learning Services online presentation on interbank transaction infrastructure
- Attended internal security meetings on privileged access management (PAM) and access control gaps
- Reviewed DMZ architecture, firewall segmentation, and physical server room infrastructure
- Participated in guided pen-test exercises: Nmap scanning, credential brute-force, SQL database access via network recon
Web Developer & SEO Specialist
Built and currently maintain a portfolio of production websites for a family-run agricultural and olive oil business. Responsible for the full stack — design, development, content, SEO strategy, and ongoing performance — across four active websites targeting three different international markets.
- Designed and launched opgbrankomarinov.com from scratch — full product catalog, Croatian market SEO
- Built oliwa-z-oliwek.pl — Polish-language landing page with keyword research and content for Polish export market
- Launched olivenoel-aus-kroatien.de — German-language site for DACH market with structured data and local SEO
- Developed apartmani-biograd.com — tourism apartment rental site with local SEO and booking-optimized layout
- Ongoing: content updates, technical SEO audits, performance monitoring, and search ranking analysis
- Managed business accounts, product listings, and supplier/customer correspondence
Frontend Development Intern
5-day undergraduate internship at a software company specialising in solutions for financial institutions and banks. Focused on front-end development using Angular and the PrimeNG component library, with exposure to full-stack workflows, identity management, and database connectivity.
- Set up local development environment — Windows, Node.js v16.2, Angular CLI
- Configured and managed Keycloak Admin Console: created users, assigned roles, handled authentication flow
- Built a paginated, sortable, and filterable data table component using PrimeNG
- Implemented search dialog with Oracle DB connectivity via DB Visualizer
- Debugged Node.js version conflict and helped a fellow intern resolve the same issue
Seasonal Service Staff
Worked seasonal hospitality roles during university summers. Developed strong customer-facing communication, high-pressure time management, and team coordination skills — all applicable to client-facing IT and support roles.
- Customer service and communication in English and Croatian
- Team coordination in fast-paced environments
- Cash handling, inventory, and daily operations
Skills & Tools
Cybersecurity
- SIEM — IBM QRadar, McAfee
- Vulnerability Management — Qualys
- Endpoint Security — Symantec, Fortinet
- Network Analysis — Nmap, Wireshark
- Threat Hunting & OSINT
- Penetration Testing (lab)
- pfSense, DVWA, Kali Linux
- Phishing Simulation Frameworks
Data & Analytics
- Microsoft SQL Server
- Data Warehouse Design (Star Schema)
- ETL Pipeline Development
- Tableau — Dashboard & Visualization
- Statistical Analysis (R)
- Python (data processing, scripting)
- Financial Mathematics & Modeling
Business & ERP
- Microsoft Dynamics 365 Business Central
- Business Process Modeling (BPMN)
- Camunda (process automation)
- Project Management (WBS, risk, stakeholders)
- Digital Transformation Frameworks
- Strategic Management (SWOT, Porter)
- IT Service Management (ITIL-aligned)
Web & SEO
- HTML, CSS, JavaScript
- WordPress development
- Technical SEO & on-page optimization
- Multilingual SEO (HR, PL, DE)
- Google Search Console & Analytics
- Structured data (Schema.org)
- Content strategy & keyword research
Tools & Platforms
- Git & GitHub
- Microsoft Office 365
- Webex, Teams
- Cloudflare (DNS, Pages)
- Kaggle (datasets & notebooks)
- Camunda BPM
- Tableau Desktop
- UiPath Academy
Languages
- Croatian — Native
- English — B2
- Polish — Basic reading (SEO work)
Certifications
Introduction to Agentic Automation
Foundations of agentic AI — autonomous agents, orchestration, task delegation, and integrating AI into automated business workflows.
Getting Started with Application Testing in UiPath Test Cloud
Automated application testing — test design, execution, reporting, and CI/CD integration in UiPath Test Cloud.
Cyber Job Simulation
Log analysis, Python scripting, web security, data modeling, and formal client communication — virtual Deloitte analyst experience.
Cybersecurity Job Simulation
Designed phishing simulation campaigns and interpreted security awareness results — virtual Mastercard analyst work experience.
Introduction to Modern AI
Core concepts of modern AI — machine learning, neural networks, NLP, and real-world AI applications across industries.